We're here to answer any questions you may have about our services. Reach out to us and we'll respond as soon as we can.
Whether you need assistance with booking, have questions about our fleet, or want to provide feedback about your experience, our dedicated team is ready to help.
Find answers to common questions about our services
We recommend booking your limousine service at least 24-48 hours in advance to ensure availability, especially during peak seasons or for special events. For airport transfers, we suggest booking as soon as your flight details are confirmed. However, we do accommodate last-minute bookings based on availability.
Our standard cancellation policy allows for full refunds if cancelled at least 24 hours before the scheduled service. Cancellations made within 24 hours of the service may be subject to a cancellation fee. For special events or peak seasons, different cancellation policies may apply, which will be communicated during the booking process.
Yes, we provide transportation services throughout Jordan, including Petra, Dead Sea, Aqaba, and other popular destinations. Long-distance travel and inter-city transfers are available with our entire fleet. Additional charges may apply based on distance and duration.
We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), cash, bank transfers, and mobile payment solutions. For corporate clients, we also offer invoicing options with approved credit terms.
Yes, all our chauffeurs undergo rigorous training and background checks. They are professionally licensed, experienced, and knowledgeable about the local area. Our chauffeurs are trained in customer service, safety protocols, and defensive driving techniques to ensure a safe and comfortable journey for our clients.
Our diverse fleet includes luxury sedans like Mercedes-Benz S-Class and BMW 7 Series, premium SUVs such as Cadillac Escalade and Range Rover, spacious vans for group travel, and stretch limousines for special occasions. All vehicles are late models, meticulously maintained, and equipped with premium amenities for your comfort.