Privacy Policy

Introduction

Welcome to Seattle Limo, Jordan's premier luxury transportation service. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage our transportation services.

By using our services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our services. We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you register for an account, make a booking, contact us, or otherwise interact with our services. This information may include:

• Contact Information: Full name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Booking Information: Pickup and drop-off locations, travel dates and times, passenger count, special requests, and service preferences
• Payment Information: Credit card details, billing address, and payment history (processed securely through encrypted payment processors)
• Identification Information: Government-issued ID, passport information, or driver's license details when required for certain services
• Communication Records: Messages, emails, chat logs, and phone call recordings for customer service purposes
• Feedback and Reviews: Comments, ratings, testimonials, and survey responses

Information Automatically Collected

When you access our website or mobile application, we may automatically collect certain information about your device and usage patterns:

• Device Information: IP address, browser type and version, operating system, device identifiers, and mobile network information
• Usage Data: Pages visited, time spent on pages, click-through rates, search queries, and navigation patterns
• Location Data: GPS coordinates, Wi-Fi access points, and cell tower information (with your permission) to provide accurate pickup and drop-off services
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience and analyze website performance

Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: Profile information when you connect your social media accounts
• Payment Processors: Transaction verification and fraud prevention data
• Business Partners: Information from hotels, event planners, and corporate clients who book services on your behalf
• Public Sources: Publicly available information to verify identity and prevent fraud

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Service Provision and Management

• Processing and managing your transportation bookings and reservations
• Coordinating pickup and drop-off services with our chauffeurs
• Providing real-time updates about your ride status and driver location
• Managing your account and maintaining your booking history
• Processing payments and managing billing inquiries
• Handling cancellations, modifications, and refunds

Communication and Customer Support

• Responding to your inquiries, comments, and customer service requests
• Sending booking confirmations, reminders, and service updates
• Providing important safety and security notifications
• Conducting customer satisfaction surveys and collecting feedback
• Resolving disputes and handling complaints

Safety and Security

• Verifying your identity and preventing fraudulent activities
• Conducting background checks on chauffeurs and staff
• Monitoring and recording communications for quality assurance and training
• Implementing security measures to protect against unauthorized access
• Complying with safety regulations and industry standards

Business Operations and Improvement

• Analyzing usage patterns to improve our services and website functionality
• Developing new features and service offerings
• Conducting market research and business analytics
• Managing our fleet and optimizing route planning
• Training our staff and improving service quality

Marketing and Promotional Activities

• Sending promotional offers, newsletters, and marketing communications (with your consent)
• Personalizing your experience and recommending relevant services
• Running contests, sweepstakes, and loyalty programs
• Creating targeted advertising campaigns
• Measuring the effectiveness of our marketing efforts

Legal and Regulatory Compliance

• Complying with applicable laws, regulations, and legal processes
• Responding to lawful requests from government authorities
• Protecting our legal rights and interests
• Enforcing our terms of service and other agreements
• Maintaining records as required by law

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers and Business Partners

We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you:

• Chauffeurs and Drivers: Contact information and trip details necessary to provide transportation services
• Payment Processors: Financial information required to process payments securely
• Technology Partners: Data necessary for website hosting, analytics, and customer support systems
• Insurance Companies: Information required for coverage verification and claims processing
• Vehicle Maintenance Partners: Fleet information for maintenance and safety inspections
• Marketing Partners: Aggregated and anonymized data for advertising and promotional purposes

Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect and defend our rights, property, or safety
• Protect the rights, property, or safety of our customers or the public
• Prevent or investigate fraud, security breaches, or illegal activities
• Enforce our terms of service or other agreements

Consent-Based Sharing

We may share your information with third parties when you have given us explicit consent to do so, such as when you participate in partner promotions or request services from affiliated companies.

Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Technical Safeguards

• Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard encryption protocols
• Secure Servers: Our servers are hosted in secure data centers with 24/7 monitoring and access controls
• Firewalls and Intrusion Detection: Advanced security systems monitor and prevent unauthorized access attempts
• Regular Security Updates: We maintain up-to-date software and security patches across all systems
• Secure Payment Processing: Payment information is processed through PCI DSS compliant payment processors

Administrative Safeguards

• Access Controls: Employee access to personal information is limited based on job responsibilities
• Background Checks: All employees undergo thorough background checks before accessing customer data
• Training Programs: Regular security awareness training for all staff members
• Incident Response: Established procedures for detecting, responding to, and reporting security incidents
• Data Retention Policies: Clear guidelines for how long different types of data are retained

Physical Safeguards

• Secure Facilities: Physical access to our offices and data centers is restricted and monitored
• Device Security: Company devices are secured with encryption and remote wipe capabilities
• Document Security: Physical documents containing personal information are stored securely and disposed of properly

Your Privacy Rights

You have certain rights regarding your personal information. Depending on your location and applicable laws, these rights may include:

Access and Portability

• Right to Access: Request a copy of the personal information we hold about you
• Right to Portability: Receive your personal information in a structured, machine-readable format
• Account Dashboard: Access and review your information through your online account

Correction and Updates

• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Profile Updates: Update your contact information, preferences, and account settings at any time
• Booking Modifications: Make changes to your reservations and service preferences

Deletion and Restriction

• Right to Erasure: Request deletion of your personal information under certain circumstances
• Right to Restriction: Request limitation of how we process your personal information
• Account Closure: Close your account and request deletion of associated data

Objection and Withdrawal

• Right to Object: Object to certain types of processing, including direct marketing
• Consent Withdrawal: Withdraw your consent for specific data processing activities
• Marketing Opt-out: Unsubscribe from promotional communications at any time

How to Exercise Your Rights

To exercise any of these rights, you can:

• Log into your account and update your preferences
• Contact our customer service team at the information provided below
• Send a written request to our privacy officer
• Use the unsubscribe links in our marketing emails

We will respond to your request within 30 days and may require verification of your identity before processing certain requests. Some requests may be subject to legal limitations or business requirements.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and mobile application. This section explains what these technologies are and how you can control them.

Types of Cookies We Use

Third-Party Tracking

We may allow third-party companies to collect information through our website for analytics and advertising purposes. These companies include:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising and conversion tracking
• Payment Processors: Fraud prevention and transaction security
• Customer Support Tools: Chat functionality and help desk services

Managing Your Cookie Preferences

You can control cookies through various methods:

• Browser Settings: Most browsers allow you to block or delete cookies
• Cookie Consent Banner: Manage your preferences through our website's cookie settings
• Opt-out Tools: Use industry opt-out tools for advertising cookies
• Mobile Settings: Control tracking through your device's privacy settings

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Secure Deletion

When we no longer need your personal information, we securely delete or anonymize it using industry-standard methods. This includes:

• Overwriting digital files multiple times to prevent recovery
• Physical destruction of storage media when necessary
• Removing personal identifiers from data used for analytics
• Ensuring third-party service providers also delete your information

International Data Transfers

Seattle Limo operates primarily in Jordan, but we may transfer your personal information to other countries for processing and storage. When we transfer your information internationally, we ensure appropriate safeguards are in place.

Transfer Mechanisms

• Adequacy Decisions: Transfers to countries with adequate data protection laws
• Standard Contractual Clauses: Legally binding agreements with international partners
• Certification Programs: Partners certified under recognized privacy frameworks
• Explicit Consent: Your specific consent for certain international transfers

Data Processing Locations

Your information may be processed in the following regions:

• Jordan: Primary data processing and storage location
• European Union: Cloud hosting and backup services
• United States: Analytics and customer support tools
• Other Locations: As necessary for specific service providers

Children's Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any personal information through our website or services.

If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately.

Parental Consent

In cases where transportation services are arranged for minors by parents or guardians:

• The parent or guardian must provide consent for the service
• The parent or guardian is responsible for all booking information
• Special safety protocols may apply for unaccompanied minors
• Additional identification and authorization may be required

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of material changes through email or website notifications
• Provide a summary of key changes when significant updates are made
• Give you the opportunity to review the updated policy before it takes effect

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Material Changes

For material changes that significantly affect your privacy rights, we will:

• Provide at least 30 days' advance notice
• Obtain your explicit consent where required by law
• Offer you the option to opt-out of new data uses
• Maintain previous privacy protections during the transition period