Terms of Service

Agreement to Terms

Welcome to Seattle Limo, Jordan's premier luxury transportation service. These Terms of Service ( Terms, Agreement ) constitute a legally binding agreement between you ( Customer, Client, You ) and Seattle Limo (Company, We, Us, Our) regarding your use of our transportation services, website, mobile application, and related services.

By accessing our website, using our mobile application, making a reservation, or utilizing any of our transportation services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all users of our services, including customers, passengers, corporate clients, and any third parties who book services on behalf of others. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website.

Service Description

Seattle Limo provides premium luxury transportation services throughout Jordan, including but not limited to:

Transportation Services

• Airport Transfers: Professional pickup and drop-off services to and from Queen Alia International Airport and other airports in Jordan
• Corporate Travel: Executive transportation for business meetings, conferences, and corporate events
• Special Events: Luxury transportation for weddings, anniversaries, celebrations, and special occasions
• City Tours: Guided tours of Jordan's historical sites, attractions, and points of interest
• Hotel Transfers: Transportation between hotels, resorts, and other accommodations
• Hourly Charters: Flexible transportation services available by the hour for various needs
• Long-Distance Travel: Inter-city transportation within Jordan and to neighboring countries (subject to availability)

Fleet and Vehicles

Our fleet consists of luxury vehicles including but not limited to:

• Mercedes-Benz S-Class and E-Class sedans
• BMW 7 Series and 5 Series luxury vehicles
• Luxury SUVs and crossover vehicles
• Executive vans for group transportation
• Specialty vehicles for special occasions

Professional Chauffeurs

All our chauffeurs are:

• Licensed professional drivers with clean driving records
• Background-checked and thoroughly vetted
• Trained in customer service and safety protocols
• Knowledgeable about local routes and attractions
• Professionally dressed and courteous
• Fluent in Arabic and English

Additional Services

• Real-time GPS tracking and ride monitoring
• 24/7 customer support and dispatch services
• Complimentary bottled water and amenities
• Mobile device charging capabilities
• Newspaper and magazine selection
• Climate-controlled vehicles
• Special accommodation for passengers with disabilities

Booking and Reservations

How to Book

Reservations can be made through the following methods:

• Online Booking: Through our website's reservation system
• Mobile Application: Using our iOS or Android mobile app
• Phone Reservations: By calling our customer service center
• Email Requests: By sending detailed booking information to our reservations team
• Corporate Accounts: Through dedicated corporate booking portals

Booking Requirements

To make a reservation, you must provide:

• Valid contact information (name, phone number, email address)
• Pickup and drop-off locations with specific addresses
• Date and time of service
• Number of passengers
• Vehicle preference (if any)
• Special requests or requirements
• Valid payment method

Advance Booking

We recommend booking in advance to ensure availability:

• Airport Transfers: Minimum 2 hours advance notice
• Local Transportation: Minimum 1 hour advance notice
• Special Events: Minimum 24 hours advance notice
• Corporate Services: Minimum 4 hours advance notice
• Long-Distance Travel: Minimum 48 hours advance notice
• Peak Periods: Additional advance notice may be required during holidays and special events

Booking Confirmation

Upon successful booking, you will receive:

• Email confirmation with booking details
• SMS notification with pickup information
• Unique booking reference number
• Chauffeur contact information (provided closer to pickup time)
• Vehicle details and license plate number

Booking Modifications

Changes to existing reservations are subject to the following conditions:

• Modifications must be requested at least 2 hours before scheduled pickup
• Changes may result in additional charges depending on the nature of the modification
• Vehicle upgrades are subject to availability and additional fees
• Route changes during service may incur additional charges
• Time extensions must be approved by dispatch and may affect subsequent bookings

Pricing and Payment

Pricing Structure

Our pricing is based on several factors:

• Distance: Calculated based on the most efficient route
• Time: Duration of service including waiting time
• Vehicle Type: Different rates for different vehicle categories
• Service Type: Specific rates for airport transfers, hourly charters, etc.
• Peak Hours: Premium rates may apply during high-demand periods
• Special Events: Holiday and special event surcharges may apply

Rate Categories

Additional Charges

The following additional charges may apply:

• Waiting Time: Charges apply after 15 minutes of complimentary waiting
• Tolls and Parking: Actual costs passed through to customer
• Fuel Surcharge: May be applied during periods of significant fuel price increases
• Late Night Service: Premium rates for services between 11 PM and 6 AM
• Holiday Surcharge: Additional fees during major holidays and special events
• Cleaning Fee: Charges for excessive cleaning required after service
• Cancellation Fees: As outlined in the cancellation policy

Payment Methods

We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express
• Debit Cards: Major debit cards with international capability
• Cash: Jordanian Dinars (exact change appreciated)
• Corporate Accounts: Invoicing for approved corporate clients
• Bank Transfers: For advance payments and corporate accounts
• Digital Wallets: Selected mobile payment platforms

Payment Terms

• Individual Customers: Payment due at time of service or upon booking
• Corporate Accounts: Net 30 days from invoice date
• Advance Payments: Required for certain services and peak periods
• Currency: All prices quoted in Jordanian Dinars unless otherwise specified
• Tax Inclusive: All quoted prices include applicable taxes and fees

Gratuities

While gratuities are not mandatory, they are appreciated for exceptional service. Typical gratuity ranges from 10-20% of the service fee and can be added to your payment or given directly to the chauffeur.

Cancellation and Refund Policy

Cancellation Timeframes

Cancellation fees are based on the notice provided:

Special Circumstances

Cancellation fees may be waived or reduced in the following situations:

• Medical Emergencies: Documented medical emergencies affecting the passenger
• Flight Delays/Cancellations: Airline-caused delays or cancellations for airport transfers
• Weather Conditions: Severe weather making travel unsafe or impossible
• Force Majeure: Events beyond reasonable control (natural disasters, civil unrest, etc.)
• Service Issues: Cancellations due to our inability to provide the service

No-Show Policy

If you fail to appear for your scheduled pickup:

• Chauffeur will wait for 15 minutes at no additional charge
• After 15 minutes, waiting time charges apply
• After 30 minutes, the service may be cancelled with full charges applied
• No-show bookings are charged 100% of the service fee
• Repeated no-shows may result in account suspension

Refund Processing

• Credit Card Refunds: Processed within 5-7 business days
• Cash Refunds: Available at our office during business hours
• Corporate Account Credits: Applied to account within 2 business days
• Partial Refunds: Calculated based on unused portion of service

Customer Responsibilities

Booking Accuracy

Customers are responsible for providing accurate information:

• Correct pickup and drop-off addresses with specific details
• Accurate contact information for communication
• Correct date and time requirements
• Accurate passenger count and special needs
• Valid payment information
• Timely notification of any changes or special requirements

Punctuality

• Be ready for pickup at the scheduled time
• Allow adequate time for travel to your destination
• Notify us immediately of any delays or changes
• Understand that traffic and weather conditions may affect travel time
• Plan accordingly for important appointments or flights

Conduct and Behavior

All passengers must:

• Treat chauffeurs and staff with respect and courtesy
• Follow all safety instructions and guidelines
• Refrain from smoking in vehicles
• Avoid consuming alcohol excessively during transport
• Keep noise levels reasonable
• Respect vehicle cleanliness and condition
• Comply with local laws and regulations

Prohibited Items and Activities

The following are strictly prohibited:

• Illegal drugs or controlled substances
• Weapons or dangerous items
• Smoking or vaping in vehicles
• Excessive alcohol consumption
• Disruptive or threatening behavior
• Damage to vehicle property
• Harassment of chauffeurs or staff
• Activities that violate local laws

Special Requirements

Customers must inform us in advance of:

• Mobility assistance needs or wheelchair requirements
• Child safety seat requirements
• Pet transportation needs
• Excessive luggage or special cargo
• Medical conditions that may affect travel
• Language preferences or communication needs
• Dietary restrictions for longer journeys

Communication

• Maintain accessible communication during service
• Respond promptly to calls or messages from chauffeurs
• Provide alternative contact information when necessary
• Notify us of any changes to contact information
• Use appropriate language and tone in all communications

Safety and Security

Vehicle Safety

All our vehicles are maintained to the highest safety standards:

• Regular mechanical inspections and maintenance
• Current registration and insurance coverage
• Safety equipment including first aid kits and emergency tools
• GPS tracking and communication systems
• Regular cleaning and sanitization
• Compliance with all transportation safety regulations

Chauffeur Qualifications

Our chauffeurs meet strict qualification requirements:

• Valid commercial driving licenses
• Clean driving records with no major violations
• Comprehensive background checks
• Professional training in defensive driving
• Customer service and safety training
• Regular performance evaluations
• Drug and alcohol testing programs

Passenger Safety Guidelines

For your safety, please:

• Always wear seatbelts during transport
• Follow chauffeur instructions regarding safety
• Keep doors locked during travel
• Avoid distracting the chauffeur while driving
• Report any safety concerns immediately
• Use appropriate child safety seats when required
• Exit vehicles safely and be aware of traffic

Emergency Procedures

In case of emergency:

• Contact emergency services (911) for immediate medical or safety emergencies
• Notify our 24/7 dispatch center for service-related emergencies
• Follow chauffeur instructions during emergency situations
• Remain calm and cooperate with emergency responders
• Provide accurate location information when requesting assistance

Security Measures

• Real-time GPS tracking of all vehicles
• 24/7 monitoring and dispatch services
• Secure payment processing systems
• Confidentiality protection for all passenger information
• Regular security training for all staff
• Incident reporting and investigation procedures

Health and Hygiene

We maintain high standards of cleanliness:

• Regular vehicle sanitization and deep cleaning
• Health screening for chauffeurs and staff
• Availability of hand sanitizer and protective equipment
• Air filtration systems in vehicles
• Compliance with health department guidelines
• Special protocols during health emergencies

Liability and Insurance

Insurance Coverage

Seattle Limo maintains comprehensive insurance coverage:

• Commercial Auto Insurance: Comprehensive coverage for all vehicles in our fleet
• General Liability Insurance: Protection against third-party claims
• Professional Liability Insurance: Coverage for professional services
• Workers' Compensation: Coverage for all employees and chauffeurs
• Garage Liability: Coverage for vehicle storage and maintenance

Limitation of Liability

Our liability is limited as follows:

• Maximum liability per incident is limited to the amount paid for the service
• We are not liable for indirect, consequential, or punitive damages
• Liability for delays is limited to the cost of the transportation service
• We are not responsible for personal property left in vehicles
• Liability for missed flights or appointments is limited to the service fee

Customer Responsibilities

Customers are responsible for:

• Damages to vehicles caused by passenger negligence or misconduct
• Cleaning fees for excessive mess or damage
• Personal property and valuables during transport
• Compliance with local laws and regulations
• Behavior of all passengers in their party
• Providing accurate information for insurance claims

Claims Process

To file an insurance claim:

• Report incidents immediately to our customer service team
• Provide detailed information about the incident
• Cooperate with insurance investigators
• Submit required documentation within specified timeframes
• Follow up on claim status through our customer service

Indemnification

Customers agree to indemnify Seattle Limo against:

• Claims arising from customer's violation of these Terms
• Damages caused by customer's negligent or intentional acts
• Legal fees and costs related to customer-caused incidents
• Third-party claims resulting from customer's actions

Dispute Resolution

Customer Service Resolution

We encourage customers to first attempt resolution through our customer service:

• Contact our customer service team within 48 hours of the incident
• Provide detailed information about your concern
• Allow our team to investigate and propose a resolution
• Participate in good faith discussions to resolve the matter
• Consider mediation services if direct resolution is not possible

Formal Complaint Process

If customer service resolution is unsuccessful:

• Submit a formal written complaint to our management team
• Include all relevant documentation and evidence
• Specify the resolution you are seeking
• Allow 14 business days for management review and response
• Participate in any additional investigation or discussion

Arbitration

For disputes that cannot be resolved through customer service:

• Disputes may be submitted to binding arbitration
• Arbitration will be conducted under Jordanian arbitration rules
• The arbitration will take place in Amman, Jordan
• Each party will bear their own costs unless otherwise determined
• Arbitration decisions are final and binding

Governing Law

These Terms are governed by:

• The laws of the Hashemite Kingdom of Jordan
• Applicable transportation regulations and licensing requirements
• International conventions where applicable
• Local municipal regulations and ordinances

Jurisdiction

Any legal proceedings must be brought in the courts of Amman, Jordan, and all parties consent to the jurisdiction of these courts.

Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Information Collection

We collect information necessary to provide our services, including:

• Contact and identification information
• Booking and travel details
• Payment and billing information
• Location data for service provision
• Communication records for quality assurance
• Feedback and service evaluation data

Data Use and Sharing

We use your information to:

• Provide transportation services
• Process payments and manage accounts
• Communicate about services and bookings
• Improve our services and customer experience
• Comply with legal and regulatory requirements
• Ensure safety and security

Data Protection

We implement security measures to protect your information:

• Encryption of sensitive data
• Secure data storage and transmission
• Access controls and employee training
• Regular security audits and updates
• Incident response procedures

For complete details about our privacy practices, please review our Privacy Policy available on our website.

Intellectual Property

Company Property

All content on our website and mobile application is owned by Seattle Limo, including:

• Trademarks, logos, and brand names
• Website design and user interface
• Text, images, and multimedia content
• Software and mobile applications
• Business processes and methodologies
• Customer databases and information systems

Permitted Use

You may use our website and mobile application for:

• Making legitimate service bookings
• Accessing your account information
• Viewing service information and pricing
• Communicating with our customer service
• Providing feedback and reviews

Prohibited Use

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to access our software code
• Create derivative works based on our content
• Use our services for commercial purposes without agreement
• Interfere with the operation of our systems

User-Generated Content

When you provide reviews, feedback, or other content:

• You grant us a license to use, display, and distribute the content
• You represent that the content is original and does not infringe rights
• You agree that the content may be used for marketing purposes
• You waive any moral rights in the content
• We reserve the right to edit or remove content at our discretion

Modifications and Updates

Changes to Terms

We reserve the right to modify these Terms at any time:

• Changes will be posted on our website with an updated effective date
• Material changes will be communicated via email or account notifications
• Continued use of our services constitutes acceptance of modified Terms
• You may terminate your account if you disagree with changes
• Previous versions of Terms will be archived for reference

Service Updates

We may update our services, including:

• Adding new service offerings or features
• Modifying existing services or procedures
• Updating technology platforms and systems
• Changing pricing structures or payment methods
• Implementing new safety or security measures

Notification Methods

We will notify you of important changes through:

• Email notifications to your registered address
• SMS messages for urgent updates
• Website banners and announcements
• Mobile app notifications
• Account dashboard messages

Termination

Account Termination by Customer

You may terminate your account at any time by:

• Contacting our customer service team
• Submitting a written termination request
• Completing any pending bookings or cancelling them according to our policy
• Settling any outstanding balances
• Requesting deletion of personal data (subject to legal retention requirements)

Account Termination by Company

We may terminate accounts for:

• Violation of these Terms of Service
• Fraudulent or illegal activities
• Repeated no-shows or cancellations
• Abusive behavior toward staff or chauffeurs
• Non-payment of services
• Providing false or misleading information

Effects of Termination

Upon termination:

• Access to online accounts and services will be suspended
• Pending bookings may be cancelled (subject to cancellation policy)
• Outstanding balances become immediately due
• Certain provisions of these Terms will survive termination
• Personal data will be handled according to our Privacy Policy

Survival of Terms

The following provisions survive termination:

• Payment obligations and outstanding balances
• Liability limitations and indemnification
• Intellectual property rights
• Dispute resolution procedures
• Governing law and jurisdiction

Miscellaneous Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional service agreements, constitute the entire agreement between you and Seattle Limo regarding the use of our services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any successor entity.

Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or other force majeure events.

Language

These Terms are written in English. In case of any translation, the English version will prevail in case of conflicts.

Electronic Communications

You consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement for written communications.